Shipping policy

Thank you for shopping at Prime Zoon. This Shipping Policy explains how and when your orders are processed, shipped, and delivered within Saudi Arabia.

1. Shipping Locations

We currently deliver to all major cities and regions across Saudi Arabia, including:
Riyadh, Jeddah, Dammam, Makkah, Madinah, Khobar, Taif, Tabuk, Abha, and more.

2. Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive an email or SMS confirmation once your order has been shipped.

3. Delivery Time

Estimated delivery time depends on your location:

• Major Cities: 2–5 business days

• Other Regions: 3–7 business days

• Remote areas may take slightly longer due to courier limitations.

Please note: During sales, holidays, or high-demand periods, delivery times may be extended.

4. Shipping Fees

• We offer standard shipping across Saudi Arabia.

• Shipping cost will be shown at checkout before you complete your order.

• At times, we may provide free shipping offers as part of promotions.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS.
You can track your shipment directly through the courier’s website.

6. Incorrect Address Details

Please ensure your name, phone number, and address are entered correctly.

Prime Zoon is not responsible for:

• Delays caused by incorrect or incomplete addresses

• Failed deliveries due to customer unavailability

• Extra fees charged by the courier for re-delivery

If the package returns to us due to incorrect information, reshipping fees will apply.

7. Damaged or Missing Items

If your order arrives damaged, incorrect, or missing items:

• Contact us within 48 hours of delivery

• Provide photos or videos of the issue

• We will review and offer a replacement or a suitable solution

8. Order Cancellation

You may cancel your order before it is shipped.
Once the order is handed to the courier, cancellation is no longer possible.

9. Customs & Regulations

For domestic Saudi Arabia orders, no customs fees apply.
All items comply with local import and product regulations.

10. Contact Information

For any questions about shipping, feel free to contact us:

Prime Zoon
Email: primezone48@gmail.com
Website: www.primezoon.com